We’re a small team running a hands-on, small-batch business that's leading a movement in full motion. That means every email you send is received and answered with care, by a real person who knows this work inside and out. And while we love a good conversation, and would be happy to schedule a call if needed, the key to the fastest response is email.

We share this because we are committed to serving in a way that honors all of our time and energy, and we believe the best way to do that is by being honest about who we are and how we operate. We’ve learned over the years that we don’t do our best work over the phone. Email allows us to give you the thoughtful, accurate, and aligned responses you deserve — the kind that reflect the heart and depth of our brand.

Thank you for meeting us here — in our truth, and in our process.

We promise, the care is real. 🖤

We’re in the lab making products, in the warehouse shipping them out, online creating website and marketing content - often all at once - so picking up the phone isn’t always possible.

You’re not being routed to a call center. When you reach out, you’re speaking directly with a team member who’s likely helped hand-label your order, trained your estheticians, or poured the batch of moisturizer you’re using.

📞Want to try calling?

You can reach us at 720-420-1734

Just know we might be elbows-deep in product, or in the middle of an educational video - so if we don’t pick up, we’re not ignoring you, we’re on the ground floor, doing the work, just like you.

For all questions, concerns, or support:

📧 support@vxnlab.com

We check and respond quickly by email - pinky promise.