Shipping policy

Order Processing & Shipping Guidelines

Last Updated: October 6, 2026

At Color Up, we formulate, pour, and pack our products in small batches. This intentional process ensures that every item reaching your door is fresh and professional-grade.

Order Processing Time

Standard Processing: Orders are typically processed and prepared for shipment within 2–3 business days.

Peak Seasons: During high-volume periods or holiday launches, please allow 5–10 business days for our team to hand-pack your order.

Cut-off Time: Orders placed after 12:00 PM Mountain Time will begin processing the following business day.

Order Cancellations

You can request cancellation of eligible unshipped items through your customer account. Sign in, open your order, and submit a cancellation request.

Our team reviews each request. Submitting a request does not automatically cancel your order.

Shipping Partners & Rates

We partner with USPS, UPS, and FedEx to provide the most reliable and cost-effective delivery options.

Tracking: Once your order leaves our lab or warehouse, you will receive a confirmation email with tracking details.

📍 Shipping Restrictions & Addresses

Domestic Only: We currently ship within the United States, including Alaska and Hawaii. (Note: Shipping rates for HI/AK may vary).

P.O. Boxes: We accept orders shipping to P.O. Boxes via USPS.

Address Accuracy: Please double-check your shipping address before completing your order. Address corrections may be submitted by emailing support@colorupco.com, however, we cannot guarantee we will be able to update the address if your package has already been packaged and shipped. 

We are not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, you will be responsible for reshipping costs.

If an address change is requested after the package has left our facility, a $20 carrier-mandated rerouting fee will apply.

Lost or Stolen Packages

Once a package is marked as delivered by the carrier, Color Up is not responsible for lost or stolen items. We recommend:

  • Filing a claim with the carrier or contacting your local post office
  • Selecting signature confirmation at checkout for high-value orders

Holiday & Weekend Schedule

Our lab and shipping partners observe the following:

Weekends: Occasionally we ship on Saturdays.

Holidays: Our team is off for major U.S. holidays (New Year's, President's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas). Orders placed on these days will ship the following business week.

Carrier Delays & Terms

Color Up is not responsible for delays caused by carrier volume, weather, or transit issues. We do not offer refunds for shipping costs on expedited services that are delayed due to carrier-related factors.

Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error (damaged or incorrect items).

Need Assistance?

If your tracking hasn't updated or you have concerns about a delivery, our team is here to help.

Email: support@colorupco.com
Phone: 720-420-1734