Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

We accept returns or replacements for defective and non-defective products, including beauty and skincare products, within 30 days after receiving your item. Items must be in their original packaging, and you’ll need the receipt or proof of purchase.

To start a return, you can contact us at support@colorupco.com. Please note that returns will need to be sent to the following address: 985 South Osage St. Denver, CO 80223.

If your return is accepted, we’ll provide instructions on how and where to send your package. Return shipping is free for defective products and for opened products returned due to a documented reaction that has been discussed with one of our licensed professionals. Customers are responsible for return shipping costs for other eligible non-defective returns. We do not charge a restocking fee. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@colorupco.com.

Defective products and reactions
We accept returns or replacements for defective products within 30 days of delivery, in the original packaging and with proof of purchase. Opened products are also eligible for return within this window due to a documented reaction that has been discussed with one of our licensed professionals. Please contact us at support@colorupco.com to discuss the issue and request a return or replacement.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We accept returns or replacements for defective and non-defective products within 30 days after receiving your item, in the original packaging and with proof of purchase. Contact support@colorupco.com to request a return or replacement.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will inspect your return and notify you whether your refund is approved. For approved returns, we will issue the refund to your original payment method within 14 calendar days of receiving the returned product. Your bank or payment provider may take additional time to process and post the refund. If you have not received a refund update within 14 calendar days of our receipt of your return, please contact support@colorupco.com.

Cancellation requests
You may request cancellation of an item until it is fulfilled. Cancellation requests are subject to review by our team and are not automatically approved.