FAQ – Color Up CBD Skincare Knowledge Base

Brand Identity

Q: Are you Color Up or VXN? What is happening with the name? A: We are Color Up! We went through a legally required name change in 2023 due to a partnership buyout, operating temporarily as VXN Wellness. Now that the transition period is over, we have reclaimed our original name. The lab, formulas, and leadership remain the same; only the label temporarily changed. We are fully back under the Color Up brand.

Q: Is the ownership still the same? Reg

arding our ownership structure, yes, and we have evolved. One of our original founders, Shauna Blanch, is still here after buying out her co-founders in 2023. In early 2025, she was joined in ownership by Amber White-Benzel, who has led our lab since 2018. Additionally, each of their mothers now owns 3% of the company in honor of their support.

Q: Are you a Licensed Hemp Company? Yes. Color Up, LLC is a licensed and registered company in Colorado since February 12, 2015. We have had our CDPHE license since 2017 for our small batch lab, and we follow all legal and ethical regulations. All of our products and services are infused with Cannabidiol (CBD) from organically and sustainably grown Hemp on a 2018 Farm Bill compliant and CDA registered Colorado Hemp farm. We are licensed by the CDPHE* and it is legal to purchase and resell all of our product lines. In addition to our Pure CBD line, we do have a Full Spectrum Line that contains other phytocannabinoids such as CBC, CBN, CBG, and small amounts of THC (.3% or less).

Color Up Certificate of Analysis, Lab Tests, and Company Info

Q: Why was it so hard to find you online recently? You asked why we were hard to find. The answer lies in the digital consequences of our name change. When we had to legally shift from Color Up to VXN, our domain, email addresses, and Google profiles changed. This disrupted search engine patterns and automations. Now that we have returned to Color Up, we are rebuilding those digital connections so you can find us easily again.

Q: Why was shipping slow or inventory low over the last year? Regarding shipping delays or low inventory: This was due to a required warehouse liquidation. As part of the partnership changes, we had to sell off significant physical assets and inventory very quickly. We chose to keep the company alive rather than closing, which meant we had to rebuild our inventory, cash flow, and production capacity from a much leaner place. We apologize for the delays and thank you for sticking with us as we rebuilt.

Q: Did you sell out or change owners? No, we did not sell out. We went through a partnership restructure where two original founders left, but Color Up is still an independent, woman-owned business. In fact, we are now led by an all-woman ownership team and supported by our families. We chose to honor our original debts and history rather than walking away and starting over.

Q: How long has Color Up been in business? Color Up has been in business since February 12, 2015. We began as Color Up Therapeutics, working with cannabinoids in skincare long before the 2018 Farm Bill made hemp federally legal.

Q: Why did you launch VXN LUX? VXN LUX was created to help protect our professional CBD line. Because CBD has many sales restrictions (like Amazon bans), we created VXN LUX as a non-CBD line that could be sold in more places to generate revenue. This financial buffer allowed us to keep the Color Up CBD line alive for the practitioners who depend on it.

Q: Is Color Up on Amazon? No. We created VXN LUX for broader retail, but Color Up CBD products are never sold on Amazon. We refused to abandon our commitment to professional cannabinoid skincare, and we keep those products exclusive to our site and professional partners.

Q: What is the company's mission now that you are back to Color Up? Our mission remains what it has been since 2015: to be an education-led company bringing clean, science-backed cannabinoid skincare into treatment rooms and homes. We are restoring the branding and bottles you remember from before June 2023, and we are committed to transparency, compliance, and supporting women in business.

Q: What is the difference between VXN Lab and Color Up products? A: VXN products were high-quality interim batches used during our transition. To meet specific stipulations at the time, some had higher CBD content. Amber, our lab lead, documented that while effective, this caused minor consistency discrepancies. We are now returning to the original, beloved Color Up formulations with strict consistency.

Q: When will Color Up products return? A: We are currently clearing out VXN inventory to make room for the official return of Color Up packaging and formulations. First batches of Color Up are going into production in January 2026

Q: Do you still have a retail location? Can I pick up my order? We no longer have our own retail storefront, however we do have a shared retail space within our new location inside Saltbox. Most of our orders are now shipped directly from our local shipping partner, however we do keep some product in stock, and we always offer pick-up options for made-to-order products. Contact us at support@colorupco.com.

Q: What can I expect from Color Up going forward? Expect a renewed focus on communication, education, and partnership. You'll have consistent access to professional products, clear Certificates of Analysis (COAs), and support in keeping your menu compliant and compelling. We are restoring Color Up branding and introducing new products including pet and human wellness tinctures and healthy-ish gummies.

Q: Is Color Up committed to the cannabis/CBD industry? Absolutely. We did not abandon cannabis. Our core mission remains bringing clean, science-backed cannabinoid skincare and wellness into treatment rooms, onto retail shelves, and into at-home routines. We are committed to leading the next chapter of cannabinoid skincare with the same courage and curiosity that started it all.

Q: What is Color Up's commitment to women in business? Color Up is led by an all-woman ownership team and supported by multiple generations of women and their families. Around 90% of our community—practitioners and consumers—is women or female-identifying. One of our deepest commitments is supporting women in business, healing work, and leadership.

Q: How can I stay updated on Color Up's progress? Visit our Color Updates page at colorupco.com/pages/updates for the latest news, or sign up for our email list. You can also follow us on social media or contact us directly at support@colorupco.com.

Q: I am trying to reset my password and I'm not getting the email. What should I do? If you are trying to reset your password and are not receiving the email, please follow these steps. First, ensure you are visiting our login page at colorupco.com/account/login and clicking the "Forgot password?" link. After submitting your email, please wait a few minutes and check your Spam or Junk folders, as these emails are often filtered there. If you still do not see the email, please contact our support team at support@colorupco.com. We can access your profile in our system and manually send you a direct "Account Invite" or "Password Reset" link to bypass the issue.

Q: How do I apply a discount code at checkout? There will be a dropdown on the checkout page right before you click to the shipping and confirmation where the discount code goes!

Product Information & Usage

Context: Specifics on ingredients, safety, and recommendations

Q: Will your CBD products make me high? A: Absolutely not. Our products contain 0.3% THC or less (the legal limit) or are non-detectable. CBD is non-psychoactive and will not produce a "high."

Q: Are your products safe for pregnancy or nursing? A: We honor the wisdom of your body. While we cannot provide medical advice, we encourage you to explore the Endocannabinoid system and speak with a healthcare provider. We are here to support you.

Q: Are your products cruelty-free? Yes! We are proud to be PETA certified cruelty-free. We never test on animals and are committed to ethical, compassionate skincare practices.

Q: Are your products vegan? Nearly all of our products are 100% vegan. The only exception is our salves, which contain beeswax. Every other product in our line is completely plant-based and vegan-friendly.

Q: Are your products oncology-safe? A: Yes, our original formulations were approved by Oncology Spa Solutions. However, specific products like Grit Ritual, Power Sensation, Eye Rise, Code Disruption, and Glow Spell are not recommended during Stage 2 treatment but may be reintroduced in Stage 3.

Q: Do your products contain hormone disruptors? No. All Color Up products are formulated without hormone disruptors. We carefully select every ingredient to ensure they are safe for all skin types, including those with compromised immune systems or undergoing medical treatments.

Q: Can CBD cause me to fail a drug test? Color Up products use Broad Spectrum CBD with non-detectable THC (0.0%), which significantly reduces the risk of failing a drug test. However, we cannot guarantee results as drug test sensitivity varies.

Q: Are there any side effects or drug interactions with CBD? High-dose oral CBD can interact with certain medications metabolized by Cytochrome P450 (CYP) enzymes, including some anticonvulsants, antidepressants, and SSRIs. We recommend consulting your healthcare provider before using CBD if you take prescription medications.

Q: Is topical CBD safe? Yes, topical CBD is highly safe and effective. Clinical trials show that topical CBD provides significant pain relief and skin benefits without associated adverse events or systemic exposure.

Q: How do I use your products? Each product includes usage instructions. For personalized recommendations, please consult with a skincare professional or contact our team.

Q: What makes Color Up products safe for sensitive or compromised skin? Our formulations use only the purest botanical ingredients that are gentle enough for even the most sensitive skin, including those with compromised immune systems. We avoid harsh chemicals, hormone disruptors, and unnecessary fillers, focusing instead on high-performance natural actives that support skin health without irritation.

Q: Can I use Color Up products after cancer treatment? Our products are approved to be used in certain stages of the recovery and healing process of oncology treatment. The ingredients are pure enough to be used on compromised immune systems and contain no hormone disruptors, making them a safe choice for sensitive skin during treatment. However, we always recommend consulting with your healthcare provider before introducing new products during active treatment. We have more information on what stages each product can be used. 

Q: Can I use CBD products on my pets? Yes, Broad Spectrum CBD is safe for pets and eliminates the potential for THC sensitivity that can affect companion animals. We offer CBD products specifically formulated for pets.

Q: Who creates Color Up formulations? Formulations at Color Up have always been collaborative. Products were developed and refined with estheticians, massage therapists, educators, and wellness practitioners in real treatment rooms and classrooms. Our lab is led by Amber White-Benzel, who has been with us since 2018 and is now co-owner.

Q: What is CBD? CBD (Cannabidiol) is a non-psychoactive compound from the hemp plant that works with your body's Endocannabinoid System (ECS) to help regulate pain, inflammation, and overall balance (homeostasis).

Q: Will CBD make me high? No, CBD will not make you high. CBD is non-psychoactive and does not produce a "high." Our products contain 0.3% THC or less (the legal limit) or are non-detectable, which means they will not cause any psychoactive effects.

Q: Is CBD legal? Yes, Color Up is a licensed hemp company registered with the CDPHE since 2015. All our products comply with federal regulations under the 2018 Farm Bill and contain ≤0.3% THC on a dry weight basis.

Q: How does CBD work in the body? CBD works by engaging your body's Endocannabinoid System (ECS), which regulates pain, immune response, and inflammation. CBD boosts your body's own anti-inflammatory agents and interacts with multiple receptors to provide anti-inflammatory, antioxidant, and pain-relieving properties.

Q: What do you recommend for acne? A: We recommend our Full Spectrum Treatment Oil to balance skin and our Clarifying Serum to target blemishes. For professionals and retailers, we also suggest the Velvet Revolution Foaming Cleanser and Naked Truth Zinc Barrier Cream.

Q: Do you carry massage oils? A: Yes! We offer Full Resilience (Full Spectrum) and Pure Alignment (Pure CBD) Massage Oils in 6oz, 32oz, and 64oz backbar sizes for professionals. We also have a 2oz retail size. Note: Large sizes are made fresh to order.Q: What are the benefits of CBD for skin?

A: CBD provides multiple skin benefits including:
- Anti-inflammatory action for calming stressed or irritated skin
- Sebum regulation for managing acne and oil production
- Antioxidant protection against aging and environmental damage
- Accelerated recovery of the skin barrier for conditions like eczema and dermatitis
- Enhanced hydration and collagen production

Q: What is Color Up Professional Skincare? Color Up Professional Skincare offers premium natural CBD skincare and wellness products designed for both professional and personal use. Our product line includes topicals, serums, moisturizers, cleansers, masques, and professional backbar products.

Q: What is CBD skincare? CBD (cannabidiol) is a natural compound known for its soothing and balancing properties. Our CBD skincare products are formulated to support healthy, radiant skin.

Q: Why do you believe in CBD for skincare? Our belief in CBD skincare is grounded in 11 years of advanced study and real-world application in professional treatment rooms. Since 2015, we have been at the forefront of CBD skincare innovation, working directly with clients to understand how hemp-derived cannabinoids interact with skin health. CBD works in harmony with your body's natural endocannabinoid system to reduce inflammation, calm irritation, support barrier function, and restore optimal skin health—all without psychoactive effects.Our formulations combine organic hemp-derived CBD with premium botanical actives to deliver professional-grade results. This isn't trend-driven skincare—it's science-backed, treatment-room-tested skincare that has been refined over more than a decade of hands-on experience with thousands of clients, including those with sensitive skin, compromised immune systems, and specialized needs during oncology treatment and recovery.

Wholesale & Professional Accounts

Context: B2B specific inquiries.

Q: How do I access my wholesale account? A: If you haven't logged in since January 2024 (when we moved to Shopify), you must create a new wholesale account at our "B2B Onboarding" page. If you have logged in since then, simply sign in with your email to receive a one-time code.

Q: How do I become a Color Up wholesale customer? To become a wholesale customer, you must provide a valid professional license or business documentation. Place a qualifying wholesale order through our Shopify B2B portal or Faire, then complete our brand education (digital or live webinar).

Q: How do I place a wholesale order? Log into your B2B account at colorupco.com, browse products at your wholesale pricing, and checkout using saved addresses and payment terms. You can also use Quick Order, upload a CSV, or duplicate past orders.

Q: Can I order through Faire? Yes, Color Up partners can order via Faire. However, Faire orders must adhere to Faire's policies, and benefits may differ from direct Color Up wholesale terms.

Q: What is the minimum order for wholesale? The minimum order depends on your partnership tier:
- Service Level (Independent Practitioners): $100 minimum order, $500 annual spend
- Boutique Level (Retail Shops): $150 minimum order, $1,000 annual spend
- Spa Level (Full-Service Wellness): $200 minimum order, $2,000 annual spend

Q: What is the wholesale pricing? All authorized retailers receive 50% off the MSRP (keystone pricing), plus the cost of shipping. Prices are subject to change without notice.

Q: Can I be listed on Color Up's store locator? Yes! To be listed on our stockist map, you must:
- Complete brand education (digital or live webinar)
- Have a professional, up-to-date website or social profile
- Meet minimum annual spend requirements by tier
- Email support@colorupco.com with subject "Get on Color Up's Stockist Map!" and include your business name, address, contact info, website, and socials. B2B Color Up Pro Partner Locations Map

Q: What payment methods do you accept for wholesale orders? We accept credit card payment online or via phone, check from approved accounts, and we can send invoices. We offer pre-payment or 30-day credit terms with credit approval (Net30 payment agreement).

Q: What is your MSRP policy? Products purchased from Color Up must be sold at the manufacturer's suggested retail price (MSRP). If you choose to discount products, you cannot discount more than 25% below MSRP without written permission from Color Up.

Q: Do you offer education and training? A: Yes. We offer protocols, shelf talkers, and master cannabis education on our Teachable platform to support our professional partners. You can learn more on our Teachable platform.

Q: Does Color Up offer training for my employees? Yes, we offer protocols, shelf talkers, and master cannabis education on our Teachable platform (colorupcannabismaster.teachable.com) to support our professional partners. Spa Level partners receive staff training sessions on product usage.

Q: Can I use Color Up product images for marketing? Yes, Color Up will make available images for your print and online presence. Contact us if you require additional images.

Q: Can I resell to other wholesale accounts? If you distribute Color Up products to any entity for resale, you must require your customer to strictly adhere to the same wholesale guidelines. Failure to enforce these guidelines may result in termination of your agreement.

Q: Are only retail products available for resale? Yes, only designated retail Color Up products may be sold. Backbar products and samples are not labeled for resale and may not be resold.

Q: Do you offer co-marketing support? Yes, Boutique and Spa Level partners receive co-branded promotional campaigns and marketing materials tailored for your environment.

Q: Can I get geographic exclusivity? Yes, we offer exclusivity within specific zip codes and regions to partners who meet certain criteria including total annual spend, ongoing social media engagement, education completion, and performance metrics. Exclusivity agreements are for 1 year with renewal options.

Q: Are these products designed for professional use? Yes. Every formula has been powered and tested by esthetician and massage therapists for over a decade. There are hours of education available specific to pros, and our team uses them on their clients. Every formulation is intentionally crafted in-house, with love, and built to support those who work with real skin, real clients, and real care

Q: Who do you recommend for oncology esthetics training? We’re honored to collaborate with Becky Kuehn and Oncology Spa Solutions®, a true leader in compassionate oncology education. Becky has taught in-person at our wellness center and continues to uplift professionals nationwide. Her work is heart-led, expert-driven, and changing lives. Website: oncologyspasolutions.com.

Q: What features does the B2B portal offer? The B2B portal allows you to:
- View complete order history and track real-time order statuses
- Instantly download invoices
- Update saved addresses and account details
- View reports such as your most purchased products
- Use Quick Order to search by product name or SKU
- Upload CSV, PDF, or barcode scan to build your cart
- Duplicate past orders in one click
- Create shopping lists for frequently ordered products

Manufacturing and Operations – FAQ

How is this different from 2023? You asked what makes this different from 2023. The answer is: Everything. We have entered a strategic partnership with Elan Naturals, an independently owned lab that shares our values. Unlike 2023, where we faced resource constraints, this partnership gives us access to pharmaceutical-grade equipment and advanced sourcing while keeping our operations independent.

What are the benefits of your new manufacturing partnership? Our partnership with Elan Naturals offers several major benefits for you: Transparency: We can now provide a Certificate of Analysis (COA) for every single small batch, offering a level of safety rarely seen in the CBD industry. Speed: Pharmaceutical-grade equipment means faster turnaround times, so products won't be out of stock as often. Organic Quality: Elan is positioned to help us achieve Certified Organic status for our formulations in the future—a huge benefit for our oncology and wellness clients.

New Hemp Regulations – FAQ

Q: Are your products legal under the new hemp laws? You asked if our products are legal under new hemp laws. The answer is absolutely. Color Up has always been a CBD-first company and we have never made intoxicating hemp products like Delta-8. This means the new federal regulations—which limit Total THC to 0.4 mg per container—barely affect us. Over 98% of our products already contain non-detectable THC. The few Full Spectrum topicals that do contain the federally legal trace amount are being reformulated to be fully compliant by 2026.

Q: Will the name change again? You asked if the name will change again. In a regulated industry, we don't make promises no one can genuinely guarantee. But here is what we can say with absolute certainty: The formulas won't change. The standards won't change. We are trained so thoroughly on these products that even if the label changed, the integrity inside the bottle—the ingredients and the science—would remain exactly the same.

Q: Should I be worried about the brand's stability? You asked if you should be worried about our stability. The answer is that Color Up has been in business since February 2015 and has survived everything from federal language changes to a forced buyout. Our licensed Colorado hemp lab and commitment to clean CBD skincare have never wavered. After reclaiming our name and aligning with new federal laws, the brand is more stable and future-focused than ever.

Licensing, Compliance & Manufacturing – FAQ

Context: Legal and safety details.

Q: Are you a licensed hemp company? A: Yes. Color Up, LLC has been licensed in Colorado since 2015. We are registered with the CDPHE and source from 2018 Farm Bill-compliant farms.

Q: Are your products compliant with federal regulations? A: Yes. All products contain ≤0.3% THC on a dry weight basis, meeting strict federal compliance standards. We test every batch to ensure safety and legality.

Q: Where are your products made? A: All products are manufactured in Denver, CO. We have recently entered a strategic partnership with Elan Naturals to utilize pharmaceutical-grade equipment while keeping Amber (our lab lead) hands-on with production.

Q: Is Amber still making the products? Yes! A key part of our partnership with Elan Naturals is that Amber White-Benzel is still in the lab. She continues to make products hands-on, just as she has since 2018. This partnership simply gives her better tools and equipment to work with, maintaining the personal touch and quality control Color Up is known for.

Q: Do you test your products? A: Yes. We maintain rigorous testing protocols. We are one of the few companies able to provide a Certificate of Analysis (COA) for every single small batch.

CBD ISOLATE, BROAD SPECTRUM, FULL SPECTRUM – FAQ

Q: What is CBD Isolate? CBD Isolate is the purest form of CBD at 99%+ purity. It contains only CBD with no other cannabinoids, terpenes, or THC. It's odorless, flavorless, and ideal for facial skincare products where aesthetic neutrality is important.

Q: What is Broad Spectrum CBD? Broad Spectrum CBD contains CBD plus beneficial minor cannabinoids (CBG, CBC, CBN) and terpenes, but with all THC removed to non-detectable levels (0.0%). It provides the "entourage effect" benefits without any THC risk.

Q: What is Full Spectrum CBD? Full Spectrum CBD contains the complete profile of cannabinoids and terpenes from the hemp plant, including trace amounts of THC (≤0.3%). It provides maximum synergy through the entourage effect but may contain detectable THC.

Q: Which CBD type does Color Up use? Color Up uses Broad Spectrum CBD in all products. We made a strategic commitment to Broad Spectrum-only to provide whole-plant benefits while guaranteeing 0.0% THC for complete compliance, safety, and peace of mind.

Q: Why did Color Up choose Broad Spectrum over Full Spectrum? We chose Broad Spectrum to eliminate all THC-related risks including psychoactivity, legal complications, and drug testing concerns, while still providing the entourage effect benefits. This protects our customers and ensures compliance across all 50 states.

Q: What is the "entourage effect"? The entourage effect is the synergistic interaction between CBD, minor cannabinoids (like CBG and CBC), and terpenes working together to enhance therapeutic benefits. Broad Spectrum provides this benefit without THC.

Shipping and Orders – FAQ

Context: Logistics for customers.

Q: Where do you ship from? As of late 2025, we transitioned from ShipBob to a local Denver-based fulfillment partner to ensure better quality control.

Q: Do you ship internationally? No. At this time, we only ship within the United States. We do not ship to P.O. Boxes.

Q: How much is shipping? Most orders ship for $5–$10 depending on weight. We offer free shipping promos when possible (usually on orders between $50-$100).

Q: Do you offer free shipping? We run promos with free shipping whenever possible and usually offer it when you spend between $50-$100—be sure to join our email list to stay in the loop! We also keep our rates as low and transparent as possible. Most orders ship for $5–$10 depending on weight, with express options starting at $8.88. You’ll see all options clearly listed at checkout.

Q: How long does shipping take? Standard shipping typically takes 3-7 business days. Expedited shipping options are available at checkout.

Q: What is the shipping policy for wholesale orders? Wholesale orders ship from our Denver-based fulfillment partner. Items will not ship until full payment is received or a Net30 agreement is in place. We use USPS, FedEx, or UPS Ground based on cost affordability. Shipping costs are included in your order total.

Q: How long does wholesale order processing take? Orders are generally processed within 2–3 business days. Large backbar sizes (32oz and 64oz) are made fresh to order and may require additional time. Please contact us for delivery estimates on large orders.

Q: Does pricing show on packing slips? A: No. We never include pricing on packing slips, making it easy for you to ship directly to clients or send gifts.

Q: Can I change my shipping address after ordering? Our fulfillment moves fast. If the order hasn't been packed, we can try to update it. Please email support@colorupco.com immediately with your order number.

Q: What is your return policy? We accept returns within 30 days of delivery for unopened products (no fee, free return shipping). Opened items can be returned for store credit or a refund minus a restocking fee.

Q: Why does my tracking say "Amazon Shipping"? Aur fulfillment partner occasionally uses Amazon Shipping as a carrier service for logistics. This does not mean your item was sold on Amazon Marketplace.

Q: My pump isn’t working. What should I do? We use airless pumps to keep formulas fresh. If it isn't working, ensure the top is tight, then pump steadily 25–30 times. You can also gently insert a paperclip into the small hole at the bottom to push the internal disc up.

RETURNS & REFUNDS – FAQ

Q: What is Color Up's return policy?
A: Color Up accepts returns within 30 days of delivery. We accept returns for damaged items, wrong products, documented reactions, or new/unopened items in sellable condition.

Q: Can I return an opened or used product? Yes, opened or used products may qualify for a partial refund or store credit, less a restocking fee, depending on condition and reason for return.

Q: What items qualify for a full refund? You may request a full refund within 30 days of delivery if:
- Your order arrives damaged
- You received the wrong product or formulation
- You or your client experienced a documented reaction
- The item is new, unopened, and unused in sellable condition

Q: What does NOT qualify for a return or full refund. We do not offer full refunds for:
- Packaging or branding changes
- Preferences about label design, color, or aesthetic shifts
- Opened, used, or relabeled products without a documented issue
- Clearance or final sale items

Q: What if I have an allergic reaction to a product? Allergic reactions are always handled with care on a case-by-case basis. We may request details or photos to document the issue. Please contact us at support@colorupco.com.

Q: How do I start a return? To initiate a return, email us at support@colorupco.com with:
- Your order number
- Clear explanation of your request
- Photos (if applicable)
- Any other relevant information

Q: Will I get free return shipping? Yes, if your return is approved, we'll issue a free return shipping label or confirm in-store drop-off instructions if you're local to Denver.

Q: How should I pack my return? Returned items must be securely packed with all original components. Items damaged during return transit will not be refunded.

Q: How long does it take to get my refund? Once we receive and inspect your return, eligible refunds are issued within 5–7 business days. You'll be automatically refunded to your original payment method within 10 business days total. If more than 15 business days have passed since approval, contact support@colorupco.com.

Q: Do you offer exchanges? At this time, we do not offer direct exchanges. You can return your item for a refund and place a new order.

Q: Are there different return policies for wholesale customers? Yes, wholesale and B2B account partners have different terms. Returns are accepted for damaged or defective products only, and claims must be made within 7 days of receipt.

Q: What is the return policy for wholesale customers? Wholesale and B2B account partners can return damaged or defective products only. Claims must be made within 7 days of receipt. Returned merchandise must be unopened, unused, and in original saleable condition.

Q: Can I return products due to ordering errors? Returns due to customer ordering error will be charged a 25% restocking fee. Product must be unopened and in saleable condition.

Q: What if I receive damaged or wrong products? Please inspect all shipments immediately upon arrival. Order errors must be brought to our attention within 5 business days of receipt. We will replace damaged or incorrect merchandise with new products.

Q: Can I return backbar items? Backbar items cannot be returned without a valid reason approved by Color Up. Expired products will not be accepted for return.

Q: Can I sell Color Up products on Amazon or other online marketplaces? No, Color Up products are for licensed professionals and are not sold on Amazon. Products cannot be resold through online auctions or stores (eBay, Amazon, Facebook Marketplace, Etsy) without express written authority from Color Up.

SHIPPING POLICY – FAQ

Q: Where do you ship from now? We have streamlined our distribution to a local Denver-based partner within the hemp industry. This allows us to remain hands-on when necessary and ensures our dollars stay circulating within the independent business ecosystem, rather than going to massive, impersonal fulfillment centers.

Q: Which shipping carriers does Color Up use? We use ShipBob for fulfillment, and ShipBob partners with major carriers including FedEx, UPS, and USPS for shipments within the U.S.

Q: Why does my tracking say "Amazon Shipping"? Our fulfillment partner occasionally uses Amazon Shipping as a carrier service for logistics. This does not mean your item was sold on Amazon Marketplace. Color Up products are not sold on Amazon.

Q: How much does shipping cost? Most orders ship for $5–$10 depending on weight. We offer free shipping promotions when possible, usually on orders between $50-$100.

Q: Do you ship internationally? No, at this time we only ship within the United States. We do not ship internationally.

Q: Do you ship to P.O. Boxes? No, we do not ship to P.O. Boxes or freight forwarders.

Q: Do you ship to Alaska and Hawaii? Yes, we ship to Alaska and Hawaii. Shipping options and pricing may vary based on service availability.

Q: How long does order processing take? Orders are generally processed and shipped within 2–3 business days from the day of order placement, provided the order is placed by 12 PM MST. During peak times such as holidays, processing may take up to 4–5 business days.

Q: When will my order ship if I order on the weekend? Orders placed on weekends will be processed the following business day. Shipments are processed Monday through Friday, excluding major U.S. holidays.

Q: How long does delivery take? US standard shipping averages 3–7 business days once shipped. All delivery times are based on business days.

Q: Which holidays do you not ship on? Shipments do not leave our facility on weekends or on the following U.S. holidays: New Year's Day, President's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.

Q: Is there a fee to change my address after my order has shipped? Yes, if you need to change your delivery address after an order has shipped, there will be a "change of address" fee of $20. However, carriers may offer free pickup options from their appointed facilities.

Q: Will I be notified if my order is delayed?
A: Yes, we will notify you if there is a delay in processing your order or if your order requires multiple shipments at no additional cost to you.

Q: Are delivery times guaranteed? Due to the ongoing impact of COVID-19, carriers are no longer offering guaranteed delivery times for expedited services. Refunds will not be provided if packages do not arrive within the chosen service timeframe.

Q: Does pricing show on packing slips for wholesale orders? No, we never include pricing on packing slips, making it easy for you to ship directly to clients or send gifts.

PRIVACY POLICY – FAQ

Q: What personal information does Color Up collect? We collect information necessary to process your order and provide customer support, including:
- Contact details (name, address, phone, email)
- Payment information (credit card, billing details)
- Account information (username, password, preferences)
- Order history and transaction details
- Device and usage information when you visit our website

Q: Why does Color Up collect my personal information? We use your personal information to:
- Process and fulfill your orders
- Provide customer support
- Send order confirmations and shipping updates
- Improve your shopping experience
- Send marketing communications (if you've opted in)
- Prevent fraud and ensure security

Q: Does Color Up sell my personal information? No, we never sell or rent your information. We only share with third parties (such as payment processors or shipping carriers) as required to fulfill your order.

Q: How does Color Up protect my information? All transactions are encrypted using SSL security and stored securely. However, no security measures are perfect, so we recommend not sending sensitive information through unsecure channels.

Q: Does Color Up use cookies?
A: Yes, we use cookies to improve your shopping experience and Google Analytics to understand site traffic and improve our services.

Q: What is Color Up's relationship with Shopify?
A: Our store is hosted by Shopify, which collects and processes personal information about your access to and use of our services. Shopify is responsible for certain data processing. To learn more, visit the Shopify Consumer Privacy Policy.

Q: Can I access or delete my personal data? Yes, depending on where you live, you may have rights to:
- Access the personal information we hold about you
- Request deletion of your personal information
- Correct inaccurate personal information
- Opt out of marketing communications
- Opt out of targeted advertising

Q: How do I opt out of marketing emails? You can opt out of promotional emails at any time by using the unsubscribe option in our emails. You'll still receive non-promotional emails about your account or orders.

Q: How do I opt out of targeted advertising? You can opt out of targeted advertising by visiting our data sharing opt-out page at colorupco.com/pages/data-sharing-opt-out or by enabling Global Privacy Control in your browser.

Q: Is Color Up's website safe for children? No, our services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority. You must be 18+ to purchase from our site.

Q: How long does Color Up keep my personal information? We retain your personal information as long as necessary to maintain your account, provide services, comply with legal obligations, and resolve disputes.

Q: How do I contact Color Up about privacy concerns? For privacy questions or to exercise your data rights, email us at support@colorupco.com or contact us at 4800 Dahlia Street, Suite D12, Denver, CO, 80216, US.

Q: Will this privacy policy change? We may update this Privacy Policy from time to time. We will post the revised policy on our website and update the "Last updated" date. Last updated: September 6, 2025.