Questions about Color Up

Color Up is a professional skincare and education company that has worked with hemp-derived cannabinoids since February 2015. We formulate our products and work with an off-site manufacturing partner to produce them.

Yes. Color Up began as Color Up Therapeutics and later used other trade names like VXN Wellness and VXN Lab during an ownership and branding transition. We are now operating under the Color Up name.

A defined CBD ingredient profile suits our approach to facial formulation. This is a formulation decision informed by our experience, not proof that isolate is better for every person or that a finished Color Up formula treats a condition. Read our explanation and research summaries.

CBD isolate is a purified cannabidiol ingredient. Full-spectrum hemp extract contains CBD with other naturally occurring cannabinoids and can include THC. Check the ingredient list and the report for your specific product and batch rather than inferring a finished-container amount from the ingredient name.

No. Hemp seed oil is pressed from seeds and is used as a cosmetic oil. A CBD ingredient is a separate cannabinoid material. Check the complete ingredient list for the product you are considering.

No single answer applies to every formula. Some products contain beeswax or aromatic ingredients. Check the current ingredient list on the individual product page and package, and contact us if an ingredient is important to your choice.

Review the complete ingredient list and directions for the specific product. If you have known sensitivities, a diagnosed condition, or a history of reactions, ask a qualified healthcare professional before use. A botanical ingredient does not guarantee that a formula will suit everyone.

Start with the COA linked on the product page or our lab-test library. A report applies to the batch, material, date, and container size named in it. Email us with your product and lot information if you need help finding a match.

An ingredient COA tests a supplied batch of CBD isolate or full-spectrum extract. A finished-product COA tests a product batch and, when reported, its amount per container. An ingredient result is not a substitute for a finished-product result.

No. “ND” means the laboratory did not quantify the analyte under that method's reporting limit. Read the limit and units on the report. It does not establish an absolute zero or guarantee a drug-test outcome.

We cannot guarantee a drug-test result. If testing matters to you, review the report for your specific product and batch and ask the testing program about its rules before choosing a product.

No. We link research to explain what scientists studied and what questions remain. Those studies did not test our finished products. We describe the study type and limits alongside each link. Explore the isolate and skincare research guide.

Our skincare is offered for cosmetic routines and professional skin care. The education we share does not establish that a Color Up product diagnoses, treats, cures, or prevents a disease. Bring individual health questions to a qualified healthcare professional.

A federal hemp definition scheduled to apply on December 11, 2026 excludes finished containers with more than 0.4 mg of combined total THC and certain THC-like cannabinoids. The number is per finished container, not a limit on CBD. Other federal and state requirements also apply. Read our regulatory overview and source links.

Color Up plans to discontinue its current full-spectrum range before December 11, 2026. Product pages and batch reports provide the current amounts for the sizes offered. We may reconsider full-spectrum formulas if future law permits amounts that meet our formulation standards.

We are preparing website and product information for LegitScript's review. Preparation is not certification or approval of any product.

Please check your shipping address before submitting your order. If you spot an error, contact us promptly. A requested change is not effective until we explicitly confirm it, and we cannot promise a change once fulfillment begins. See our shipping policy.

Processing and delivery estimates vary by product and destination. See the estimate at checkout and our shipping policy. Delivery dates are estimates unless we expressly confirm a specific arrangement.

Email support@colorupco.com with your order number and clear photos so we can review what happened. Our refund policy explains the current process.

Eligible professionals can use our professional registration to request access to products and learning resources. Pricing and availability depend on the approved account. Contact us if you need help signing in.

It is a Color Up shopping experience connected to a participating skincare or wellness professional. The purpose is to make product education and personalized guidance easier to reach while giving small professional practices a meaningful place in the client relationship. Some configured professional storefronts are already processing orders as we test and expand the network. Color Up also intends to introduce new customers to participating professionals through its education and marketing; participation does not guarantee traffic or sales. Explore Professional Dispensaries.

No. You can buy products without scheduling an appointment or consultation. A participating professional may offer product guidance, education, and optional in-person services where available. Personal support is an opportunity, not a purchase requirement.

Color Up plans to connect shoppers with a nearby Professional Dispensary as more qualified professionals join. That geographic connection is rolling out; it is not yet available everywhere, and we do not have professional coverage in every state. You do not need to wait for a local appointment to shop.

For orders through the Professional Dispensary platform, Color Up handles checkout and payment processing, applicable sales-tax administration, fulfillment, and shipping-related customer service. The participating professional provides product guidance, education, and personalized client support. If you need help with a shipment, contact support@colorupco.com.

The intended Professional Dispensary operators are graduates of Color Up's Cannabis Master education who also hold the professional licenses applicable to their work and location. Color Up's certificate is not a government license. American Spa covered the program's 2019 online launch, and reported on practitioner scholarships in 2023. Explore Color Up education.

Use our contact page or email support@colorupco.com. For a batch question, include the product name and lot information on the package.