Returns and Refunds

Color Up Return & Refund Policy

At Color Up, we are a small-batch, independently owned beauty and wellness lab. Every product is formulated, poured, and packed by our team with intention. Every decision we make reflects our commitment to our clients, our craft, and our values.

We know that ordering professional-grade skincare—especially during times of growth and rebranding—can raise questions. So here’s what we offer, and where we draw the line.

✅ Return Eligibility

You may request a full refund within 30 days of delivery if:

  • Your order arrives damaged

  • You received the wrong product or formulation inside the packaging

  • You or your client experienced a documented reaction

We will also accept returns of new, unopened, and unused items in sellable condition for store credit or refund consideration.

Opened or used products may qualify for a partial refund or store credit, less a restocking fee, depending on condition and reason for return.

Allergic reactions will always be handled with care and on a case-by-case basis. We may request details or photos to document the issue.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@colorupco.com. 

🚫  What Does Not Qualify for Return or Full Refund

We do not offer full refunds for:

  • Packaging or branding changes

  • Preferences about label design, color, or aesthetic shifts

  • Opened, used, or relabeled products without a documented issue

  • Clearance or final sale items

As an independently owned brand, our identity and packaging naturally evolve as we grow. We send regular updates to our wholesale and retail communities, but not all customers are subscribed. If the product inside remains the same and performs as intended, rebranding is not considered a valid reason for return.

How to Initiate a Return

Make sure you have your order number, a clear explanation of your request, Photos if applicable, and anything else you feel is important for us to know.

Then Email us at support@colorupco.com

If approved, we’ll issue a free return shipping label or confirm in-store drop-off instructions (if you’re local).

Returned items must be securely packed with all original components. Items damaged during return transit will not be refunded.

Once received and inspected, eligible refunds are issued within 5–7 business days.

💬 Questions or Concerns?

Not sure if your product qualifies? Want to talk through a situation?

Reach out to us at wholesale@colorupco.com or call us at 720-420-1734.

This is a living policy. We reserve the right to refuse or limit returns based on pattern abuse, item condition, or late timing—but we always lead with fairness and transparency. If something’s off, we want to know. Our goal is always to make it right—within reason, and with respect on both sides.